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Castle Rock [Change Location]

Blog Entry 144 of 146 Buzz by Barbara
I think about a lot of things. I have opinions about most. What good are thoughts and opinions when not shared? I'll show you mine if you'll show me yours. Issues surrounding education interest me, particularly those pertaining to private education, corporal punishment in schools (still legal in about half the states), standardized testing, background scrutinization of adults seeking work in schools, and more. I promote fitness as the miracle drug most of us seek. No pill will duplicate the health benefits of working our bodies. I strongly support the adage, "Don't breed or buy while shelter animals die." The world does not need more puppies or kittens. A visit to a local shelter is proof. I consider myself schooled in basic personal money management, the entrepreneurial spirit, domestic adoption, motherood in middle age, Baby Boomer issues, Southern culture, and how to cook a meal in twenty minutes. Whew. So, where shall we start?

Discover a scam with a Discover credit card


In early summer I applied for a Discover credit card after seeing an incredible offer on the internet that included a very low interest rate, double airline miles, bells, whistles and a special feature that walks your dog.

Within 72 hours of approval for my Discover credit card, I received a call from a man offering me a "payment protection plan", which I declined. He enrolled me anyway.

A week later I received a packet welcoming me to the payment protection plan. I immediately called Discover customer service.

At Discover customer service, I navigated the maddening automated phone system and finally landed with a woman who listened to my plight. She said she would have to transfer me to the payment protection plan department. I was on hold about ten minutes.

Finally, a representative in the payment protection plan department said she would "cancel" my enrollment, which irked me. I told her I never enrolled. I was assured she would un-do what the man had done who called me about the plan in the first place.

A few weeks later I received my first statement from Discover. I had been billed for a payment protection plan. I called Discover again.

Same maddening automated phone system. Same patronizing customer service representative. Same eternal wait to be transferred to the payment protection plan department. Same assurances at the payment protection department I would be credited for the charges.

This week I received my second statement from Discover. No credit appears for the money Discover stole from me last month for a payment protection plan I never ordered. I called Discover again.

Same maddening automated phone system. Same patronizing customer service representative. The wait to be transferred to the payment protection plan department was longer this time, about fourteen minutes. Same assurances at the payment protection department I would be credited for the charges.

What is that aroma?

I decided to search the internet using key words, "Discover, payment protection, scam". Wow. I am definitely not alone.

I try to imagine decision makers at Discover sitting around a huge conference table, maybe sucking on big cigars, brainstorming ways to raise revenue.

"Hey, the moment a new customer is approved for a Discover card, why don't we sock 'em with an extra monthly service charge? We can call it the payment protection plan."

"Wouldn't we need customer permission for that?"

"Well, we can make a show of calling and asking. But, no matter their answers, we'll enroll them. Think of the millions per day!"

"Won't that tick customers off?"

"Maybe. But, the vast majority won't even notice the extra charges. We'll come out way ahead . Plus, we'll make it very hard to stop the charges if customers notice."

"But, don't we risk losing customers and running up against a class action lawsuit eventually?"


"Hmmm. We'll have the Bean Counter Department calculate the upside and the downside. Meanwhile, let's scam customers at once!"

I canceled my Discover card yesterday. They ran me off after only a few dismal weeks as their customer. When I get the notice about the class action suit, I'm all over it.

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Showing 1-7 of 7 comments

Hmm. Recently both Wells Fargo and Discover sent me new cards, years before my expiration. They had identical letters, saying that although their systems weren't compromised, I was at risk for a security breach. Nothing in my spending patterns has changed. When activating the cards, no representative could explain what put me at risk, but curiously, gave the hard sell on the Payment Protection. These "renewals" reek of an outside contractor pitch, essentially making you call them instead of the other way around. Tell me again: Why did we bail out the financial industry?

Oops - I got all involved there. Here's your rating :)

Barbara! We ran into a similar scam with Wells Fargo. When using online banking, your balance isn't really in real time so even when you call them and want to pay off an account in full, YOU CAN'T because they add those pennies on faster than you can say hey-that's MY money you*&(*^*&^&!!!!

Sears does something similar. I urge everyone to avoid doing business with Sears. Now that I think of it, isn't Discover affiliated with Sears?

Jeff, I am stumped by otherwise reputable companies lured into contracting with outside services companies (rebates, protection plans, etc.) who do nothing, really, but tick loyal customers off and drive them away. How can big companies be so short-sighted? Good luck in your research.

Hi Barbara, I enjoyed reading your article. Another imagined board room conversation: "We have this very profitable service where we only pay out 5% of the money we collect. But nobody is signing up for it because all Google results for 'payment protection' universally condemn it." "I know. Let's call all of our customers and pretend they signed up!" Really, though, the evidence so far is pointing to an offshore call center that Discover contracted to push this worthless service. I hope to have something concrete to report soon. In the meantime, Discover is losing tons of customers by the droves because of this fraud. Maybe they should listen to their customers when they complain about it. If they did, maybe they would get to the bottom of it before I do! Jeff Payment Protection Plans: A Closer Look http://www.knowzy.com/payment-protection-plans.htm

I had a Discover card and they would continually call me every week trying to get me to use the card more often. I finally closed the account. Their loss not mine.
Showing 1-7 of 7 comments