Small businesses struggle to keep their doors open in these tough economic times. We look for inspirational stories to believe that the local guy can thrive in today's cut-throat business world.
Piper Electric Co., Inc. seems an anomaly, and has beaten the odds through holding true to a vision that was established by its founders in 1983, when the company was composed of two guys and a pick-up truck.
Piper Electric's mission statement reads: "Building lasting relationships and careers through innovative team performance." Many businesses have mission statements, many don't. It is one thing to frame a mission statement and hang it on a wall. It is another to build a business around the values held in a mission statement. Piper's success proves it is evident that actions do speak louder than words.
The environment of this 158 employee business feels like one of a company of 30. The employees here are professionals, good friends; and respectful co-workers. This culture has held through the last 25 years, as the owners stay close to their vision and priorities, weathering difficult changes in the economy and their business.
Piper's payroll includes 29 employees who have been with the company for more than ten years-representing twenty percent. The average employee stays at one company four years.
Through conversations with individuals in the company, one begins to understand that the loyalty and ownership felt for this company stems from every employee.
"We are a family here," commented
Kathy Brickner, office manager and employee of 17 years. There is an element of care and concern for each other as individuals, not just co-workers.
Paul Miller, part owner and head of the service department; found himself on the flipside of the coin eight years ago. "I was laid off from another company along with thirty other folks. Bob Piper hired all of us on. I had to take a step back in pay and position, but knew I would have the opportunity to grow in my career here." Paul was able to do just that. Today he is a minority owner of Piper Electric along with Lee Carrier, and majority owners
Dave Doherty and
Bob Piper.
Environment and culture are important in creating a successful and sustainable work place and company. As each employee at Piper Electric feels sincere ownership for the success of their company, Piper Electric's leadership believes in the value of each person, and the importance of their individual contributions. By preserving their unique culture and adapting to changes in the industry and economy, Piper Electric will be positioned for success in the next quarter of a century.