NORM TE SLAA

COMPLETES CUSTOMER SERVICE REFERRAL-BUILDING COURSE

FOR THE RESIDENTIAL SPECIALIST

(Lakewood, CO) --- July 2, 2008--- Norm Te Slaa has just completed a highly specialized course in customer service referral-based business conducted by the Council of Residential Specialists of the NATIONAL ASSOCIATION OF REALTORS®.

This course is one in a series of professional education sequences required to qualify for the coveted Certified Residential specialist (CRS) designation.

The course covered the implementation of specific ideas to add value to and ensure the delivery of exceptional customer service both during and after the buying and/or selling of a home.

During the two-day course, students were subject to hands-on development of plans and programs designed to ensure the professionalism of the residential sales associates.

"There are many new unique and compelling strategies for enhancing the customers experience," said Te Slaa, "and I have already begun to apply the strategies covered during this course in my work at RE/MAX Professionals."

The Council of Residential Specialists courses are presented throughout the U.S. in affiliation with the NATIONAL ASSOCIATION OF REALTORS®, as part of its on-going program of promoting the professionalism of the residential sales associate.