Richard Brungard, an American Family Insurance agent in Westminster, has been recognized for customer satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency Program. SMBrungard joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.

Brungard has been an agent for American Family since May 2000. His office is located at 11145 Sheridan Blvd., Westminster.

The s ervice excellence distinction was determined through a two-part evaluation process conducted by J.D. Power and Associates. The first part consists of a customer satisfaction survey, which measures customers' overall experience with their current American Family agent. In order to proceed to the second step, agents must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associates' annual auto and home insurance customer satisfaction studies.Only agencies that perform in the top 20 percent of all agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.

Agents who meet or surpass the overall national average must then pass a rigorous on-site evaluation based on five best practice areas: proactive reviews of customer insurance needs, claims handling, positive customer contacts, responsiveness and office environment.

"The Distinguished Insurance Agency award helps our agents to identify the areas of customer service that are most valued by their customers," said Jack Salzwedel, American Family president-elect."I am extremely pleased by the enthusiasm shown by our agents. The Distinguished Insurance Agency award reflects their commitment to providing the best value to our customers."

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